ASSESSMENT OF BIOMETRIC TECHNOLOGY ON PERFORMANCE OF SELECTED DEPOSITMONEY BANKS IN KADUNA STATE, NIGERIA

Abstract

It has been observed that banking sector in Nigeria specifically deposit money banks adopted the use of biometric technology in terms of signature, fingerprint, biometric verification number and facial recognition with the aim of securing the investment of the investors and a deposit of the customers so as to improve their overall performance. This study, examines the effect of biometric technology on performance of some selected deposit money banks in Kaduna State. This study adopted a survey research design, and population used for this study was 1,553 employees of the selected deposit money banks in Kaduna state, Nigeria (Central Bank of Nigeria, 2023) out of which the sample size of 349 was selected using Taro Yamane sample size formula and convenience sampling technique was used to select the respondents. The study utilized questionnaire for data collection. Partial least square structural equation modelling was employed to analyse the data collected. The study found that that signature, fingerprint and facial recognition has positive and statistically significant effect on the performance of selected deposit money banks in Kaduna state. While biometric verification number has positive and insignificant effect on performance of deposit money banks in Kaduna state. The study concluded that biometric technology influences the performance of selected deposit money banks in Kaduna State. Thus, the study recommended, among others, that deposit money banks in Kaduna state should improve on the implementation of signature, fingerprint, effect on the performance verification number by way of ensuring that Biometric Verification Number of customers are rightly confirmed for every transaction including e-transitions.