IMPACT OF FINANCIAL TECHNOLOGY ON THE PERFORMANCE OF DEPOSIT MONEY BANKS (DMBs) IN KATSINA METROPOLIS

Abstract

The main objective of this study is to examine the impact of financial technology on the performance of deposit money banks (DMBs) in Katsina metropolis. The study adopted cross-sectional survey research design utilizing questionnaire as the research instrument. The population of the study comprised the 120 staff of the 20 DMBs in Katsina metropolis. Given the small size of the population, a census study was adopted. The data used for the study were analyzed by simple percentage, ANOVA and Multiple Linear Regression Analysis (MLRA). Findings indicate that all the three indicators of financial technology, that is, Automated Teller Machine (ATM), Point of Sale (POS), and Mobile Banking (MB) have a significant positive impact on deposit money bank’s performance. The study therefore concludes that ATMs, POS and MB are crucial drivers of bank operational performance. Therefore, the study recommends those DMBs banking services should be enhanced by upgrading ATM infrastructure and mobile banking features to improve reliability, security and user experience. The adoption of advanced technology should be promoted by increasing awareness campaigns about it commercial benefit for both merchants and customers. DMBs should integrate digital channels into a unified customer satisfaction, enabling personalized services, fraud detection and cross-platform transactions.