EFFECT OF EMPLOYEE ENGAGEMENT STRATEGIES ON JOB SATISFACTION OF AIRTEL TELECOMMUNICATIONS IN NIGERIA

Authors

  • Amedu Peter JACOB
  • Godwin Iya JEZHI
  • Tani John CHARITY

Keywords:

Employee Engagement Strategies, Job Satisfaction, Flexible Work Schedules, Recognition Programs

Abstract

The telecommunications industry in Nigeria, a rapidly growing and competitive sector, faces considerable challenges in employee retention, productivity, and job satisfaction. This study therefore examined the effect of flexible work schedules and recognition programs elements of Employee Engagement Strategies on employee job satisfaction of Airtel Telecommunications in Nigeria. The study adopted a survey research design whereby structured 5-point likert scale questionnaire was administered to a sample of two hundred and eight (208) employees of Airtel Telecommunications in FCT, Abuja, Nigeria. Partial Least Square (PLS-SEM) statistic was employed to test the hypotheses formulated of which the study found a positive and insignificant effect of flexible work schedules on employee job satisfaction of Airtel Telecommunications in Nigeria, while recognition programs has positive and significant effect on employee job satisfaction of Airtel Telecommunications in Nigeria. The study recommends that management of Airtel should consider reassessing how flexible schedules are currently implemented to identify areas for improvement. This might involve allowing greater choice in work hours, increasing the availability of remote work options, or aligning flexibility options with specific employee roles and responsibilities. Management of Airtel should further enhance and expand its recognition programs. This can be achieved by implementing more personalized and frequent recognition initiatives, ensuring that employees feel valued for their contributions.

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Published

2024-12-31

How to Cite

JACOB, A. P., JEZHI, G. I., & CHARITY, T. J. (2024). EFFECT OF EMPLOYEE ENGAGEMENT STRATEGIES ON JOB SATISFACTION OF AIRTEL TELECOMMUNICATIONS IN NIGERIA. FULafia International Journal of Business and Allied Studies, 2(4), 205–218. Retrieved from http://fijbas.org/index.php/FIJBAS/article/view/141

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Articles